Privacy policy

Privacy Policy – True Element

Last Updated: October 2026

At True Element, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect:

  • Personal Information: Your name, phone number, email address, billing address, and delivery address.

  • Order Information: Products ordered, order amount, and order history.

  • Device Information: Your IP address, browser type, device details, and information about how you interact with our website, including through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Arrange product fulfillment and delivery.

  • Contact you about order confirmation, delivery, or customer support.

  • Handle complaints, exchanges, and refunds.

  • Improve our website, products, and shopping experience.

  • Prevent fraud and protect our store.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our store, including:

  • Shopify: Our online store platform.

  • Suppliers and fulfillment partners: To process and prepare your order.

  • Courier companies: To deliver your parcel and coordinate delivery.

  • Payment or refund providers: To process payments or approved refunds where applicable.

  • Service providers: To support our website, customer service, and store operations.

We do not sell your personal information to third parties.

4. Cash on Delivery

For Cash on Delivery orders, your name, phone number, delivery address, and relevant order details may be shared with our fulfillment and courier partners to process and deliver your order.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve store performance, and support advertising or analytics where enabled. You can manage cookies through your browser settings, although some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal requirements.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements.

You may also opt out of promotional communications where applicable. Transactional messages related to an order may still be sent when necessary.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them when using those services.

10. Children's Privacy

Our store is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information improperly, please contact us.

11. Changes to This Policy

We may update this Privacy Policy when our business practices or legal requirements change. Any updated version will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.

True Element
True to Quality.