Shipping Policy – True Element

Last Updated: October 2026

At True Element, we aim to deliver your orders safely and as quickly as possible. Please read our shipping policy for details about order confirmation, delivery, and tracking.

1. Order Confirmation

After placing your order, our team may contact you by phone call or message to confirm your details. Your order will be dispatched after confirmation.

Please provide a correct phone number and complete delivery address to avoid delays.

2. Delivery Time

Delivery times may vary depending on your location, courier service, and other circumstances.

Once your order is dispatched, delivery updates or tracking information may be provided where available.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

4. Cash on Delivery

Cash on Delivery (COD) is available on all orders. Please keep the order amount ready and ensure that someone is available to receive the parcel.

5. Delivery Address and Contact

Customers are responsible for providing accurate delivery details and an active phone number. The courier may contact you to coordinate delivery.

If your address or phone number changes after placing an order, please contact us as soon as possible.

6. Delayed or Failed Deliveries

Delivery may be delayed due to courier operations, weather, incorrect address details, or other circumstances beyond our control.

If a parcel cannot be delivered, it may be returned to the fulfillment facility. Please contact us if you experience a delivery issue.

7. Order Cancellation

If you wish to cancel your order, contact us as soon as possible before dispatch. Once the parcel has been dispatched, cancellation may no longer be possible.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number and clear photos or videos of the issue.

Please refer to our Return & Exchange Policy for the next steps.

9. Contact Us

For shipping questions or delivery assistance, please contact True Element through the contact details provided on our website.

True Element
True to Quality.