Terms of Service – True Element

Last Updated: October 2026

Welcome to True Element. These Terms of Service govern your use of our website and the purchase of products from our store. By visiting our website or placing an order, you agree to these terms.

1. General Conditions

True Element reserves the right to update these terms, modify website content, or discontinue products or services when necessary. Updated terms will be published on this page.

You agree not to use our website for any unlawful purpose or attempt to interfere with its security or operation.

2. Products and Availability

We aim to display accurate product descriptions, images, features, and prices. Actual product colours, packaging, or minor details may vary.

Product availability may change without notice. We reserve the right to limit quantities or cancel an order if a product is unavailable or an order cannot be fulfilled.

3. Pricing and Payment

All prices are displayed in Pakistani Rupees (PKR), unless otherwise stated. Prices and promotions may change without prior notice.

Cash on Delivery (COD) is available on all orders. Customers must pay the applicable order amount upon delivery. Other payment methods, if offered, will be subject to their respective terms.

4. Orders and Confirmation

Placing an order constitutes a purchase request. Orders are subject to availability and confirmation.

We may contact you by phone call or message to confirm your order before dispatch. Please provide a correct phone number and delivery address. Orders that cannot be verified may be cancelled.

5. Delivery

Delivery times are estimates and may vary depending on your location, courier service, weather, and other circumstances beyond our control.

Customers are responsible for providing accurate delivery details and being available to receive their orders. We cannot guarantee a specific delivery date unless explicitly confirmed.

6. Cancellations and Failed Deliveries

If you need to cancel an order, please contact us as soon as possible before dispatch. Once a parcel has been dispatched, cancellation may no longer be possible.

Repeated failed deliveries or refusal to receive confirmed orders may result in restrictions on future orders.

7. Returns, Exchanges and Refunds

Damaged, defective, broken, or incorrect products may qualify for an exchange or other appropriate resolution after verification.

Our usual resolution for eligible product issues is a free exchange. Customers may request a refund instead, subject to review and applicable consumer-protection laws.

Please review our Return & Exchange Policy for full details and instructions.

8. Website Content and Intellectual Property

Website content, including text, graphics, logos, and design elements, may not be copied, reproduced, or used commercially without permission, except where permitted by law.

9. Limitation of Liability

We take reasonable steps to provide accurate information and reliable service. To the extent permitted by applicable law, True Element is not responsible for indirect losses arising from website interruptions, courier delays, or circumstances beyond our reasonable control.

Nothing in these terms excludes liability or customer rights that cannot legally be excluded.

10. Privacy

Your personal information is handled according to our Privacy Policy. Relevant order information may be shared with suppliers, fulfillment partners, and courier companies as needed to process and deliver your order.

11. Governing Law

These terms are subject to applicable laws of Pakistan. Any disputes will be handled in accordance with the applicable legal requirements and jurisdiction.

12. Contact Information

For questions about these Terms of Service, orders, or products, please contact us using the customer support details listed on our website.

True Element
True to Quality.